Refund policy

We have a 7-day return policy, which means you may request a return within 7 days of receiving your order.

Returns

To be eligible for a return, the item must be unused, in its original condition and packaging, with tags where applicable. Proof of purchase may be required.

To request a return, contact us at support@mytrendzcart.com. If your return is approved, we will provide a prepaid return shipping label at no additional cost. Items returned without prior approval may not be accepted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@mytrendzcart.com. We will review the issue and provide an appropriate resolution.

Non-Returnable Items

Certain products cannot be returned for change-of-mind reasons, including food/perishable items, personalised products, beauty/personal-care products, gift cards, and final-sale items.

This does not affect your applicable consumer rights for damaged, defective, or incorrect products.

Exchanges

We do not offer direct exchanges. If your item is eligible for return, you may return it and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or payment provider may take additional time to process the refund. If more than 15 business days have passed after your refund was approved, contact us at support@mytrendzcart.com