Refund policy
Return & Refund Policy
Last updated: October 2, 2026
Return policy at a glance: Returns accepted only for damaged, incorrect or defective items · Report the issue within 7 days of delivery · We do not accept change-of-mind returns · Returns by mail only · Free prepaid return label (download and print) · No restocking fee · No exchanges · Refund to original payment method within 10 business days.
We want you to have a positive shopping experience with Mytrendzcart. We accept returns only for products that arrive damaged, incorrect or defective. If this happens, please contact us so that we can put it right.
1. Return period
You may request a return for a damaged, incorrect or defective product within 7 calendar days of delivery, unless a longer period is required by applicable law. For international orders, the return period begins after the product has been delivered to you.
2. Products eligible for return
We accept returns only where:
- The wrong product was delivered
- The product arrived damaged
- The product received is materially different from the product ordered
- The product is defective
3. Returns we do not accept
We do not accept returns for change of mind, ordering the wrong item or size, or no longer needing the product. This applies to all products.
4. Product condition
Please return the product in the condition you received it, with its original packaging, accessories, labels and tags where possible, so that we can inspect the issue. Proof of purchase may be required.
5. Damaged or incorrect product
If you receive a damaged or incorrect product, please contact us as soon as possible at support@mytrendzcart.com with:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the packaging, where applicable
This helps us investigate the issue with our fulfilment and shipping partners.
6. How to request a return
Please do not send a product back before contacting us and receiving return instructions. To request a return, email support@mytrendzcart.com with your order number. Items returned without prior approval may not be accepted.
Return method: returns are accepted by mail only (shipped back to us by post or courier). We do not accept returns in store or at drop-off points.
7. Return shipping and fees
If your return is approved, we will email you a free prepaid return shipping label. Download and print the label, attach it to the package and hand it to the courier. You do not pay anything for return shipping.
There is no restocking fee on returns.
8. Refunds
Once your return has been received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, unless otherwise required by applicable law.
Your bank or payment provider may take additional time to show the refund in your account. If more than 15 business days have passed since your refund was approved, please contact us at support@mytrendzcart.com.
9. Exchanges
We do not offer direct exchanges. If your item is eligible for return, you may return it for a refund and place a new order separately.
10. Cancellations
If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot always be accepted once an order has been processed, sourced or dispatched. Where cancellation is accepted, the refund will be issued to your original payment method.
11. Your statutory rights
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
12. Contact us
NWI Express, trading as Mytrendzcart
Flat No 506, Prime Solitaire, Shankarpalli Road, Mokila, Shankarpally, Hyderabad, Rangareddy, Telangana 501203, India
Email: support@mytrendzcart.com
Phone / WhatsApp: +91 8885006854
Support hours: Monday – Saturday, 10:00 AM – 7:00 PM IST