FAQs

Q: Where do you deliver?
We deliver to the United States, Canada, the United Kingdom, selected countries in Europe, and selected countries in Asia & the Middle East (including UAE, Saudi Arabia, Qatar, Singapore and Japan). The countries available are shown at checkout.

Q: How long does delivery take?
Orders are dispatched within 2–5 business days. Delivery times after dispatch:
• USA & Canada – Priority: 3–5 business days; Economy: 10–12 business days
• United Kingdom – Priority: 3–5 business days
• Asia & Middle East – Priority: 5–7 business days
• Europe – Economy: 10–12 business days
Free shipping on orders over $68 USD. USA & Canada: free Economy shipping from $58 USD.

Q: What is your return policy?
We accept returns only for items that arrive damaged, incorrect or defective. Please contact us within 7 days of delivery with your order number and photos. We do not accept change-of-mind returns. Approved returns are sent back by mail with a free prepaid return label that we email you (no restocking fee), and refunds are issued to your original payment method within 10 business days. See our Return & Refund Policy for full details. Contact support@mytrendzcart.com to initiate a return.

Q: Where do your products come from?
We source our products from established suppliers, distributors and manufacturers in India and check product details before listing them. MytrendzCart is an independent retailer and, unless stated otherwise, is not an authorized dealer or official representative of the brands we sell. If you receive a damaged, defective or incorrect item, contact us and it is covered by our Return & Refund Policy.

Q: Will I be charged customs duties?
No hidden charges — customs duties and shipping charges are included in the product price. What you see is what you pay.

Q: How can I track my order?
Once your order is shipped you'll receive a tracking number via email at support@mytrendzcart.com.

Q: What payment methods do you accept?
We accept all major credit/debit cards and other secure payment methods at checkout.

Q: How do I contact customer support?
Email us at support@mytrendzcart.com or call / WhatsApp +91 8885006854.
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST (GMT+5:30). Email replies within 1 business day; phone and WhatsApp during support hours. Closed on Sundays and Indian public holidays. Messages received outside these hours are answered the next business day.