Refund policy

Return & Refund Policy

Last updated: September 29, 2026

We want you to have a positive shopping experience with Mytrendzcart. If you receive a product that is damaged, incorrect or otherwise qualifies for return under this policy, please contact us so that we can review the issue.

1. Return period

You may request a return within 7 calendar days of delivery, unless a longer period is required by applicable law. For international orders, the return period begins after the product has been delivered to you.

Certain products may be excluded from return because of their nature, applicable regulations, hygiene requirements or product-specific conditions (see section 4).

2. Products eligible for return

A return may be considered where:

• The wrong product was delivered
• The product arrived damaged
• The product received is materially different from the product ordered
• The product has a qualifying defect
• The return is otherwise permitted under applicable law or the product-specific return terms

3. Product condition

Where a return is approved, the product should be unused, in its original condition, in its original packaging where applicable, and returned with any accessories, labels and tags supplied with it. Proof of purchase may be required.

4. Products that may not be returnable

For health, hygiene, safety, regulatory or other legitimate reasons, the following products cannot be returned for change-of-mind reasons:

• Food and other perishable products
• Opened personal-care products and used cosmetics
• Certain beauty or hygiene products
• Personalised products
• Gift cards and final-sale items
• Products that cannot legally be returned, or that are identified as non-returnable before purchase

This does not affect your rights for damaged, defective or incorrect products.

5. Damaged or incorrect product

If you receive a damaged or incorrect product, please contact us as soon as possible at support@mytrendzcart.com with:

• Your order number
• A description of the issue
• Photographs of the product
• Photographs of the packaging, where applicable

This helps us investigate the issue with our fulfilment and shipping partners.

6. How to request a return

Please do not send a product back before contacting us and receiving return instructions. To request a return, email support@mytrendzcart.com. Items returned without prior approval may not be accepted.

7. Return shipping costs

If your return is approved, we will provide a prepaid return shipping label at no additional cost to you.

8. Refunds

Once your return has been received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, unless otherwise required by applicable law.

Your bank or payment provider may take additional time to show the refund in your account. If more than 15 business days have passed since your refund was approved, please contact us at support@mytrendzcart.com.

9. Exchanges

We do not offer direct exchanges. If your item is eligible for return, you may return it for a refund and place a new order separately.

10. Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot always be accepted once an order has been processed, sourced or dispatched. Where cancellation is accepted, the refund will be issued to your original payment method.

11. Your statutory rights

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.

12. Contact us

NWI Express, trading as Mytrendzcart
Flat No 506, Prime Solitaire, Shankarpalli Road, Mokila, Shankar Pally, Hyderabad, Rangareddy, Telangana 501203, India
Email: support@mytrendzcart.com
Phone / WhatsApp: +91 8885006854
Support hours: Monday – Saturday, 10:00 AM – 7:00 PM IST